Calon AI Solutions Limited: Privacy Policy

At Calon AI Solutions Limited, we understand that we have a responsibility to protect and respect your privacy and look after your personal data. This Privacy Policy outlines the personal data we collect, how we will use and process your data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

The UK General Data Protection Regulation (UK GDPR) (Regulation EU 2016/679) is a regulation which replaces the Data Protection Regulation (Directive 95/46/EC). The regulation aims to harmonise data protection legislation across EU member states, enhancing privacy rights for individuals and proving a strict framework within which commercial organisations can legally operate. The Brexit transition period ended on 31 December 202 and the UK officially left the EU. GDPR has been directly incorporated into UK law, sitting alongside the Data Protection Act 2018.

Calon AI Solutions Limited complies with UK law. The data controller is the Directors of Calon AI Solutions Limited of Ty Merlin, Caerphilly Business Park, Van Rd, Caerphilly CF83 3GS. For clarity, Calon AI Solutions Limited may be both data controller and data processor for your personal data under certain circumstances.

Questions or Concerns

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

Please note, our Privacy Policy is subject to change. Any policy changes or amendments will be communicated via our website: www.calonaisolutions.com While we will endeavour to bring any changes to our customers attention, it is customers  responsibility to review our Terms and Conditions and Privacy Policy.

                              TABLE OF CONTENTS

1. Who are we?
2. How UK law Protects you?
3. How do we collect personal data from you?
4. What type of data do we collect from you?
5. How long will we keep your data?
6. Who has access to your personal data?
7. What are your legal rights?
8. Accessing and updating your data
9. Use of Cookies
10. Embedded content from other websites
11. Liability
12. Data Breaches
13. Contact Us

Your right to make a complaint.

1.   Who are we?

Calon AI Solutions Limited are a registered company in Wales, United Kingdom – Company number:15984397. We provide high quality (non-coded) AI Services to business to enhance efficiency, productivity, and growth.

2.   How UK law protects you?

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include, but are not limited to, your consent, performance of a contract, billing and to contact you.

3.   How do we collect personal data from you?

We collect information that you provide to us.

Information is collected when you use our website, complete forms, contact us by phone, email, social media, live-chat, or any other communication method. Information is also collected when you purchase and engage with us in the development and use of AI Services. For example, we will collect information about who you are, the services you use and the features and setting you prefer. This information allows us to tailor our service to your requirements.

If you provide us with personal data about a third party (for example when purchasing software on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

Sensitive Information: We do not process sensitive information.

4.   What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our websites including, but not limited to traffic data, location data, weblogs, and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identify (like your individual or company name) but it may include device and usage information. *This information is needed to maintain the security and operation of our services, and for internal analytics and reporting purposes.

Please be aware that any content posted, uploaded, or otherwise made available through use of Calon AI Solutions Services, whether published content or not, is not subject to our Privacy Notice. We merely process such data on your behalf, subject to our standard Terms and Conditions – you the customer are fully responsible for any applicable legal requirements in respect of that content.

5. How do we use your data?

We use information about you in the following ways:

• To process orders that you have submitted to us.
• To provide you with AI Services.
• To comply with our contractual obligations, we have with you.
• To help us identify you and any accounts you hold with us.
• To enable us to review, develop and improve the website and services.
• To provide customer care, including responding to your requests if you contact us with a query.
• To administer accounts, process payments and keep track of billing and payments.
• To carry out marketing and statistical analysis.
• To notify you about changes to our website and services.
• To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
• To inform you of service and price changes.
• To inform you of any changes to our Terms and Conditions, and Privacy Policy.

6.   How long will we keep your data?

We will keep your personal data for the duration of the period you are a customer of Calon Ai Solutions Limited or a user of our services. We shall retain your data only for as long as necessary in accordance with applicable UK laws and regulations. On completion of our service provision or the closure of a service agreement, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your personal data before this time due to our legal and/or accountancy obligations. We may also keep it for internal research or statistical purposes.

7.   Who has access to your personal data?

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties, and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their features within our website and mobile apps, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and where available we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings.

Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Calon Ai Solutions Ltd, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

8.    What are your legal rights?

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep some of your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

You have the right to ask us not to process your personal data for marketing purposes. We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time using the links within any emails we send you, or by contacting us at contact@calonaisolutions.com

9.   Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up

to date at all times. Where possible, you must do this by updating your personal details within the appropriate area of our websites. You may also do so by contacting us at contact@calonaisolutions.com

You have the right to access the information we hold about you. Please email your requests to contact@calonaisolutions.com so that we can obtain this information for you.

10.   Use of Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies across our websites to help identify and track visitors, their usage of our services, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

Calon Ai Solutions Limited may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third-party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

11. Embedded content from other websites

Embedded Content is pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically, embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.   

12.Liability

Calon Ai Solutions Ltd agree to take reasonable measures to protect your data in accordance with applicable UK laws and in

accordance with any Terms and Conditions that apply to any product or service that you register to use or purchase.

13. Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

14.Contact Us

Please e-mail any questions or comments you have about privacy to us at contact@calonaisolutions.com

15.Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner here

Information Commissioner’s Office: Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113